Digital Society

Water Utilites outsourcing Customer Portal and eBilling System

Water Utilities like any other company or organization strive to maintain and grow customer satisfaction.

As society continues to advance in its communication and information technologies, many utilities struggle to keep up. Usually resources are slim, and budgets often don't meet the growing needs, the customer suffers most with poor access to their account information and challenges to getting questions answered or discrepancies resolved. This can lead to frusteration on both sides and cost time and resources.

Water Utility Tech specializes in setting up turn key systems for utilities to bring the customer into better communication with the utility and increase customer satisfaction while reducing time and resources. Self-serve access for the customer to account information, consumption information and charts, bill history as well as providing a platform where the utility can broabcast campaigns and marketing messages.

Online Payment is also a feature Water Utility Tech can provide to allow a seamless experience for the customer and reduce resources to collecting monthly charges.